Areas of Expertise:
Desktop: Including desktop and laptop processors,
local file and print servers
LAN/WAN: The LAN including routers and switches
and the WAN including Telecom
Help Desk and The Internal/ External Web Help Desk
MVS and Enterprise Servers
Web Applications in J2EE WebSphere and .NET
Application Development and Maintenance Processes
Enterprise Testing
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 How
do you improve both cost and quality
in your IT operations?
At Global we assist our clients in a detailed performance analysis of
the information technology department to provide a current baseline of
operations. We then develop process improvement plans based on top performers'
actual operations.
We provide our clients with real actionable recommendations to cut cost
and improve quality.
In addition we build client specific "what if" scenario tools
to show the effects of investing more and less in technology and people.
Benchmarking 360
Global uses the next generation of benchmarking models named benchmarking
360 that goes beyond the numbers and integrates:
Data
Processes
People’s tasks and responsibilities
Global builds up a measurable, comparable model based on your organization,
the measured department or the function within IT
Global uses it’s own database and multiple sources of information
to ensure accurate comparison
Global benchmarks your organization as it is rather than mapping you to
an obscure model that only measures a fraction of your organization
Global is the ONLY benchmarker who will find the right balance between
what the data says, the internal processes and the complexity of the tasks.
This is the value of our expertise and experience
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