IT Outsourcing

Global has the resources with the experience to help both domestically and internationally.

Information Technology Options: Insourcing, Outsourcing, or Both

Global Information Partners can help you develop a well-executed sourcing strategy for your IT operation. Whether the final choice becomes insource, outsource, or a combination, IT organizations need to demonstrate a clear understanding of their strategic decisions. If outsourcing, Global can help you take your legal and operational requirements and build them into a tight RFP structure. This structure forces vendors to address your specific needs and requirements, and enables you to compare vendors fairly and accurately.

Global helps you

• Assess and develop your requirements
• Build the written RFP
• Evaluate the responses, using an easy to manage spreadsheet
• Offer analysis and recommendations using SWOT (Strengths, Weaknesses, Opportunities, Threats) sheets.

If you chose to outsource, then execution is of vital importance as many outsourcing contracts have ended in rancor. Organizations that outsource need to demonstrate great execution in setting up and then managing their vendors. For many organizations total outsourcing is not the right decision, however, selected outsourcing should not be overlooked.

Offshore outsourcing leads to numerous decisions for your organization. Even though you will be poised to save operational costs, many other factors must be managed appropriately in order to attain a positive ROI. Offshore factors: mitigate risks, proper collaboration, third-party vendor issues, strategic alignment, onshore/offshore model, methodologies, quality standards, core or non-core, growth, time-zone differential, on- to off- staffing mix, etc. Moreover, you must be able to answer the What, Where, When, Why, How, and With Whom questions of offshore outsourcing. Global can help; we will compare you to other organizations and provide industry insight attributable to our experience.

In any event all organizations should provide services like an outsourcer, including set pricing and Key Performance Indicators, (KPIs). For more on setting prices and KPIs please see "IT Catalog".

Global experts have proven success:

• Developing a sourcing strategy.
• Initiating an outsource relationship, from RFP to contract negotiations.
• Ensuring sound governance of contracts in place, solid statements of work, good service measures, good contract, and service level agreements.
• Analyzing offshore models, methods, and management.